Answers to Questions Related to Web Access

Web Access FAQ

How do I access my account for the first time?

To access your CHIF loan account(s) for the first time:

  • Go to
  • Click “I am a new user”
  • Enter the following information:
    • Your ten (10) digit CHIF loan number
    • Your Name
    • Social Security Number
    • Property Zip Code

Use your email address to create a Username and then create a personal password.

What are the requirements when creating a password?

Passwords must be between 6 and 10 alphanumeric characters and must include at least 3 of the following:

  • one UPPERCASE character (A-Z)
  • one lowercase character (a-z)
  • one digit (0-9)
  • one Special character (i.e ; @, #, $).

What should I do if I created a username and password, but I can’t log in?

If you created a username and a password, but are unable to log in, check to see that there is a lock symbol in the lower right hand corner of your screen. This indicates that you are in a secure site. If the lock symbol is not present, please check that the address bar reads “”

Who can I contact if I am having trouble with the website?

There are three ways you can contact us regarding questions about accessing your account.

  • Call (800) 992-3665, select #2 then option #3
  • Email us at
  • Write us at CHIF – Loan Servicing, 121 Tremont Street, Hartford CT 06105